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Product Return Policy

1. DEFINITIONS :

NEW MATERIAL:

(N)

New material that is returned in the same exact condition as when it was shipped.

NEW BUT DAMAGED MATERIAL:

(E) or (Q)

New material, complete rolls, that has a small portion (less than 10%) was damaged, due to handling on field or during transportation

PARTIAL MATERIAL:

(P)

Material batch returned not complete (compared to the batch shipped), i.e. between 10 and 90% or material batch returned complete but damaged> 10%.

REJECTED:

(R)

Material returned (complete or partial) in a non-reusable condition (unidentified, roll number, dirty, etc.).

QUALITY:

(Q)

New material with a quality issue that is returned in the same exact condition as when it was shipped. (It is necessary to have the authorization of the V.P. Quality).

2. CREDIT FOR RETURNED MATERIAL :

CATEGORY

P.E.

PVC & OTHERS

Quality (Q) Notes 2-3

100%

100%

New (N) Notes 1-3-4

50%

0%

Damaged (E) Notes 1-3-4

30%

0%

Partial (P) Notes 1-4

0%

0%

Rejected (R) Notes 1-4

0%

0%

Note 1: The % applicable is on the selling price, net of transportation or any other applicable special charges. 
Note 2: The % applicable is on the selling price, including transportation and all other applicable special charges. 
Note 3: The credit must be made on the real quantity returned. 
Note 4: When making the credit
              A. If the current price is greater than or equal to the price sold, the selling price will be used for calculating the credit. 
              B. If the current price is lower than the selling price, the current price will be used for calculating credit 

 
3. OTHER CONDITIONS :

  • The return costs (transportation and miscellaneous expenses) excluding for quality problems are the responsibility of the customer.

  • The material is physically returned to the manufacturing plant that produced the material.

  • Maximum delay to return material after delivery is 3 months.

4. DEROGATIONS :
 

A derogation signed by the VP of Sales is needed for all returns.  
If the return involves a quality issue, it requires a derogation signed by the VP of Technical Services

 

Cancellation Policy

Type of material
date of cancellation

Liner with no premium finishes
≤ 30 days from date of receipt of PO

Liner with no premium finishes
30 to 60 days from date of receipt of PO

Liner with premium finishes or with specific TDS or enhanced properties
≤ 60 days from date of recept of PO

all material which is not liner
≤ 60 days from date of receipt of PO

all material
> 60 days from date of receipt of PO

material not produced or not ordered from a third party

No penalty

No penalty

No penalty

No penalty

The client will be charged 40% of the value of the PO

material produced, ordered from a third party, not shipped

No penalty if order less than 300.000 USD, 30% if order over 300.000 USD

The client will be charged 30% of the value of the PO

The client will be charged 40% of the value of the PO

The client will be charged 100% of the value of the PO

The client will be charged 100% of the value of the PO

material shipped

see product return policy

see product return policy

see product return policy

see product return policy

see product return policy

Note 2: The % applicable is on the selling price, including transportation and all other applicable special charges.

Note 3: OTHER CONDITIONS:

  • The return costs (transportation and miscellaneous expenses) excluding for quality problems are the responsibility of the customer.

  • Maximum delay to cancel a purchase order is 3 months after PO issuance date..

Note 4: DEROGATIONS: A derogation signed by the sales vice president is needed for all cancellation

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