Customer Experience Coordinator
Category:
Customer experience
Job type:
Professional/office
Location:
Rechlin, Germany
Work location:
Remote
Term:
Full-time
Overview
As a Customer Experience Coordinator (m/f/d), you will be the main point of contact for all matters relating to customers, order management and improvement initiatives. The Customer Experience Coordinator analyses customer feedback and works closely with various departments to ensure long-term customer satisfaction and loyalty.
The Customer Experience Coordinator (m/f/d) reports to the EMEA Customer Experience Manager.
Key Responsibilities
Order processing in SAP (all technologies)
Tracking late payments and monitoring payments and debt collection
Ensuring payment security, including applying for credit lines, internal risk enquiries and monitoring the financial approval of orders
Processing complaints and credit notes
Creating customers in SAP, maintaining the customer hierarchy, maintaining specific requirements in master data, entering price lists in SAP
Ensuring proper planning of order requirements, monitoring compliance with deadlines (production and transport) and tracking the outstanding order backlog
Maintaining relationships with customers and the sales team, as well as cross-departmental collaboration
Acceptance of sample orders
Qualifications and skills
Successful completion of commercial apprenticeship
2 to 3 years’ professional experience in customer experience or customer service is desirable
Excellent communication skills and a team-oriented approach
Proficiency in MS Office and, ideally, CRM systems
Strong customer focus, a keen eye for quality and a meticulous approach to work
High level of flexibility, openness to change and the ability to adapt quickly to new or unforeseen situations
Excellent command of German and English
Knowledge of French is an advantage
Benefits
Full-time role with flexible working hours and the option to work from home
Attractive remuneration package and additional benefits
Additional contributions to the company pension scheme
Work within a growing international group of companies