Customer Experience Assistant

Overview

The Customer Service Assistant is responsible for maintaining optimal communication between internal customers to ensure accurate and timely processing of orders and quotations. He/She is also responsible for coordinating all activities surrounding order entry management and entering orders into the computer system.

He/She is responsible for implementing all customer service policies, procedures and work instructions to optimize departmental efficiency and productivity.

Your Main Responsibilities

• Thoroughly assess and analyze customer needs regarding products, deadlines, and shipping;

• Key in orders and quotations accurately into the computer system;

• Coordinate with the logistics department to obtain the best freight rates, and with other internal functions to correctly inform customers of the status of their order or quote;

• Support the customer experience and the sales teams to provide the best possible overall service.

Qualifications and Skills

• College Diploma

• 1-3 years of Experience in customer service/ logistics/ sales

• Bilingual English/French essential. Spanish will be considered an asset

• Ease of learning

• Good organizational skills, good judgment and ability to manage priorities

• Autonomy, initiative

• Strong attention to detail

• Collaboration and team spirit

• Flexibility and adaptability

Benefits

• A global brand highly respected by industry peers

• An environment based on collaboration and team spirit

• An organization highly adaptable to opportunity and change

• Competitive salary and annual bonus;

• Flexible work schedule in hybrid mode;

• Comprehensive benefits package (group insurance, RRSP, EAP, Telemedecine)

• Corporate activities and discounts

• Online learning and development portal

• $500 per year in health allowance