Inside Sales Representative – Distribution

Summary

The Inside Sales Representative (ISR) – Distribution supports the distribution sales channel by managing pricing, order support, quote execution, and day-to-day distributor coordination. This role serves as a key inside partner to Distribution Regional Sales Managers and distributor customers, ensuring fast, accurate, and consistent commercial execution across high-volume transactions.

The ISR plays a critical role in driving responsiveness, maintaining data accuracy, and supporting profitable growth through strong customer service and sales process discipline.

Key responsibilities

Distribution Sales Support & Execution

• Prepare and manage pricing, quotes, and order support for distributor accounts.

• Support high-volume sales activity, replenishment requests, and routine transactions.

• Coordinate pricing changes, promotions, and distributor program support.

• Ensure accurate order processing, documentation, and follow-through.

Distributor Relationship Support

• Serve as the primary inside contact for assigned distributor accounts.

• Respond promptly to distributor inquiries related to pricing, availability, and order status.

• Support issue resolution related to orders, deliveries, credits, and documentation.

• Help ensure distributors receive consistent, professional sales support.

Cross-Functional Coordination

• Partner closely with Distribution Regional Sales Managers to support account execution.

• Coordinate with Customer Service, Supply Chain, and Operations to confirm inventory availability and lead times.

• Collaborate with Pricing and Finance on pricing accuracy and compliance.

CRM, Data & Reporting

• Maintain accurate customer, quote, and order data in CRM and ERP systems.

• Support pipeline visibility, sales reporting, and data accuracy.

• Track distributor activity and support forecasting needs for distribution channels.

Process Discipline & Continuous Improvement

• Follow established sales, pricing, and approval processes.

• Help identify opportunities to streamline distribution sales workflows.

• Support sales programs, promotions, and go-to-market initiatives for distribution partners.

Qualifications

Required

• Associate’s or Bachelor’s degree in Business, Sales, or related field (or equivalent experience).

• 2–5 years of experience in inside sales, customer service, or sales support.

• Strong attention to detail and ability to manage high transaction volumes.

• Excellent communication and organizational skills.

• Proficiency with Microsoft Office and CRM/ERP systems.

Preferred

• Experience supporting distribution or channel-based sales organizations.

• Familiarity with pricing programs, rebates, or distributor agreements.

• Exposure to manufacturing, construction materials, or industrial products.

• Experience working closely with field sales teams.

Core Competencies

• Inside sales execution for high-volume channels

• Distributor support and coordination

• Pricing and order accuracy

• Process discipline and follow-through

• Cross-functional collaboration

• Customer-service mindset